Returns & refunds

The window

Thirty days from the day the parcel is delivered. The garment must be unworn, unwashed, and still carrying its printed size mark. That is the whole test — there is no restocking fee and no requirement to keep the original packaging.

How to start one

Email orders@meridianplate.com with your order number — it looks like MRD-XXXXXX and is on your receipt. Say which items and, if you like, why. There is no form and no returns portal to log into.

Inside the United States and the European Union we pay return postage: a prepaid label comes back within one business day. Outside those two regions the return is at your cost, and we will tell you the address to send it to.

How the refund works

Refunds go back to the original payment method — the same card, in USD. We cannot refund to a different card or to a bank transfer; that restriction comes from the card networks, not from us.

We issue the refund when the carrier scans the parcel, not when it reaches us. From that point your bank typically posts it within five to ten business days. That final leg is your bank's timing and is the one part of this we do not control.

You are refunded the price of the goods in full. Original outbound postage is refunded when the return is our fault — a wrong or faulty item — and retained when it is a change of mind. Where shipping was free, nothing is deducted.

Exchanges

An exchange is handled as a return plus a new order, because the replacement has to be printed from scratch — there is no other size sitting in a warehouse to swap it for. Place the new order whenever you like; you do not have to wait for the refund to clear.

Sizing is published in full on the Studio page, measured flat, garment by garment. Reading it beforehand is the cheapest exchange there is.

If it arrives wrong

A print that is misaligned, cracked on arrival, or the wrong plate entirely is on us. Send a photograph and we reprint it at our cost — no return required. Keep the original; posting a faulty garment back across an ocean helps nobody.

The same applies to the wrong size or colour arriving against what your receipt says.

What is not a fault

Garment-dyed cotton settles in the first two washes: expect a little shrinkage in length and a softening of the shade. Both are the point, and neither is a defect. Care instructions are on the Studio page — the fastest way to age a water-based ink is fabric softener.

Cancelling before it is printed

Write to orders@meridianplate.com with your order number. If the plate has not yet gone to the press we cancel and refund in full, immediately. Once printing has begun the garment exists, and the thirty-day policy above takes over.

A note for EU and UK customers

Goods made to the consumer's specification or clearly personalised are excepted from the fourteen-day right of withdrawal under Article 16(c) of Directive 2011/83/EU, and everything we sell is printed to order. We do not rely on that exception. The thirty-day policy above is offered voluntarily and applies to every customer in every country, on top of any statutory right you hold. Nothing on this page limits rights given to you by the mandatory consumer law of your own country.

Before you dispute a charge

Your statement will read MERIDIANPLATE.COM. If a charge looks unfamiliar, or something has gone wrong with an order, write to hello@meridianplate.com first. We answer within one business day and we can refund faster than a bank can investigate.

Contact

hello@meridianplate.com · telephone · Sunday to Thursday, 09:00-17:00 Israel time (UTC+2/+3). Delivery times are on the Shipping & delivery page; the full contract is in the Terms of Sale.