Map poster returns & refunds
Each poster carries your names, your place and your date, so nobody else can use it. For that reason we do not take back a print that arrived as you ordered it. If anything is wrong with it, we fix it.
Last updated 2026-10-03
If something is wrong
If it arrives damaged, printed wrong, or not what your receipt says, email a photo to studio@meridianplate.com within 30 days of delivery. We reprint it or refund you in full, whichever you prefer. You do not need to send it back, and it costs you nothing.
Lost parcels
A parcel lost on the way is on us too. Tell us and a new print goes out, or the money goes back if you would rather.
Mistakes in your text
We print the file exactly as the preview shows it, so read the names and the date once more before you pay. If you notice a typo after ordering, write to us right away. Once a poster is printed it cannot be changed, but until then we correct it or cancel and refund in full.
Cancelling
You can cancel until the poster goes to print. Email us with your order number and we refund you in full.
Refunds
Refunds go back to the card or PayPal account you paid with, in USD. Your bank usually shows it within 5 to 10 business days.
EU and UK customers
Goods made to your specification are exempt from the 14 day right of withdrawal (Article 16(c) of Directive 2011/83/EU). Nothing here limits any right you have under the consumer law of your own country.
Contact
studio@meridianplate.com with your order number, which looks like MRD-XXXXXX and is on your receipt. We reply within one business day. Delivery times are on the Shipping & delivery page. Shirts and caps have their own 30 day returns policy.